SL

Service Level Agreement

Per-product uptime + credit remedies
Legal v1.0 May 2026 13 pages CC BY 4.0

Abstract

Per-product uptime SLOs (99.9% / 99.95% Pro / Enterprise) covering Platform, Compute, Storage, OS, and Sovereign. Credit remedies up to 100% of monthly fee. Support response times Sev-1 through Sev-4.

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